Privacy Policy

Faces By Debbie is a face painting and entertainment business based in Burlington, Ontario. We are the data controller for any personal information you share with us.

When you book with us or contact us, we may collect:

• Contact information: Your name, email address, and phone number
• Event details: Date, location, event type, number of guests, and any special requests
• Health information: Allergy or skin sensitivity information you voluntarily disclose (used only for safety purposes)
• Payment information: We do not store credit card numbers. Payments are processed through secure third-party providers.
• Communications: Emails and messages you send us

We only collect information that is necessary to provide our services.

We use the information you provide to:

• Confirm and manage your booking
• Send booking confirmations, reminders, and follow-ups
• Respond to your questions and requests
• Ensure the safety of all participants (allergy information)
• Process payments
• Send occasional marketing emails about upcoming events or promotions — only with your consent

We will never use your information for any purpose not listed here without asking you first.

We do not sell, rent, or trade your personal information — ever.

We may share limited information with trusted service providers who help us operate our business (such as email platforms or payment processors). These providers are contractually required to protect your information and may not use it for their own purposes.

In rare cases, we may work with a subcontractor artist to fulfill a booking. We will share only the event details necessary for service delivery (date, location, and event type) — never your financial information.

We may disclose information if required to do so by law or to protect the safety of our staff or clients.

Our services are often provided at children's events. While we paint children's faces, we collect personal information only from parents, guardians, and event organizers — not from children directly.

We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information without parental consent, please contact us and we will promptly remove it.

Our website uses basic analytics tools to understand how visitors find and use the site. This may include cookies that collect anonymous data such as pages visited, time on site, and general geographic location (city level only).

We do not use advertising cookies or track you across other websites. You can disable cookies in your browser settings without affecting your ability to use our site.

We keep your information for as long as necessary:

• Booking records: Retained for 2 years after your event for accounting and reference purposes
• Marketing consent: Retained until you withdraw your consent to receive marketing emails
• General inquiries: Retained for 6 months if no booking results

After the applicable retention period, your information is securely deleted.

Under Ontario's PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate information
• Deletion: Request that we delete your information (subject to legal retention requirements)
• Withdraw consent: Opt out of marketing communications at any time

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. This includes using secure email practices and limiting access to your information to staff who need it to serve you.

No method of electronic transmission is 100% secure. While we do our best, we cannot guarantee absolute security.

We may update this privacy policy occasionally to reflect changes in our practices or applicable law. The current version will always be posted on this page with the date it was last updated. We encourage you to review it periodically.

Questions, concerns, or requests about your privacy? We'd love to hear from you: